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Unique Vacations Limited

Unique Vacations Limited (UVL), a novel call centre which is the global representative for Sandals, Beaches and Grand Pineapple resorts. The company handles bookings and general customer service on behalf of some the region’s best accommodations.

Tritel Services Jamaica Limited

Tritel Services Jamaica Limited is ideally located in the heart of Kingston, at 5-7 Courtney Walsh Drive. The company is a limited liability company whose shares are wholly owned by Trinity Teleservices Limited (TTL). The majority shareholders of TTL are Wayne Chai Chong and Edison Chai Chong, Jamaican nationals with over 80 years combined experience doing business in Jamaica. Tritel is currently being occupied in its entirety by VXI Jamaica Limited, the local operation for VXI Global Services, a US based outsourcing company with over 20,000 employees worldwide. Tritel, in its capacity as a SEZ developer provides direct support to VXI for the operations and security of the facilities and buildings.

Team HGS

Team HGS is a leader in optimizing the customer experience and helping their clients to become more competitive. They provide a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics, technology, retail, and consumer packaged goods industries as well as the public sector. HGS operates on a global landscape with over 42,000 employees in 72 worldwide locations in Canada, India, USA, Jamaica, Philippines, United Arab Emirates and United Kingdom, delivering localized solutions.  HGS as part of the multi-billion-dollar Hinduja Group, has over four decades of experience working with some of the world’s most recognized brands. HGS launched operations in Kingston, Jamaica was incorporated on August 19, 2011 under the legal name of Team HGS Limited and commenced operations in June 2012. The Company has been steadily growing and generating considerable employment opportunities in Jamaica since inception. The company has expanded to the currently listed has four (4) locations below. More Virtual Tours HGS113 Saxthorpe Worthington

Synchrosource Offshore Solutions Limited

Synchrosource Offshore Solutions Limited (Caribbean HR Solutions) (“SOSL”), was founded in 2010 and is currently operations as a HR outsourcing solution for new and established Business Process Outsourcing entities within the country. SOSL specializes in providing Executive Search, Recruiting and High-Volume Staffing, Human Resources Outsourcing (HRO) and Payroll & Benefits Administration services to supplement or complement their existing HR needs. SOSL provides a unique approach to HR Outsourcing that will allows an entity to focus more on their core business and leaves the people matters to them. SOSL started out as a call centre and over the last 4 years has moved towards Human Resources and Recruiting Outsourcing entity. SOSL was initially located at 3-4 Fort Street in Montego Bay, and has since relocated to Nnatts Complex.to operate a purely call centre business. The ownership structure of SOSL has remained stable throughout from the inception date.

Sutherland Global Services

Sutherland Global Services Jamaica PLC Limited (“Sutherland”) has been in operation since December 12, 2019 in Jamaica, after the inception of the company in 1986 in Rochester, New York. They have a large client base of over 100 entities, with some being Fortune 1000 companies, and performing over 43 million transactions monthly on a digital backbone that spans over 19 countries around the world. Sutherland are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle. Sutherland Jamaica had established a partnership between themselves and University of the West Indies, opening their flagship branch on the campus and initiating an “Earn While You Learn” program which allowed students to fund their tuition, through part-time employment to university students.

Strobe (ETech) Communications Limited

Strobe Communications Limited started operations in March 2007 at the Jamaica Grandiosa Freezone as a call center and  employs over 120 agents doing B2B business as well as general call centre operations. The company is now located in the Montego Bay Special Economic Zone.

Radius Global Solutions Inc Jamaica Limited

Radius Global Solutions is a leading provider of Business Process Outsourcing Services and is headquartered in Ambler, Pennsylvania, USA. Radius is a privately held limited liability company specializing in providing outsource accounts receivable management and customer relationship solutions to major corporations in the United States. Radius Global Solutions provides services across all stages of the customer lifecycle. They provide Customer Acquisition, Customer Care, Accounts Receivable Management, and Business Process Outsourcing services to some of the largest companies in America.

Portmore Holdings Limited

Portmore Holdings Limited (PHL) was incorporated on July 25, 2012 to execute a vision in establishing Jamaica as the ICT/BPO hub for the Caribbean and thereby, positioning Jamaica to realize the lucrative economic benefits that are available in this sector. The entity is jointly owned by accomplished land developers, Gordon and Diana Tewani. Portmore Holdings Limited is currently constructing buildings which are to be leased to operators in the information and communication Technology/ Business Process Outsourcing sector and is scheduled to deliver in 2020 , 75000 sq. ft of new BPO space.

Outsourcing Management International Limited

Outsourcing Management International, Inc. Limited is a Business Process Outsourcing entity that has been operational in Jamaica for over 20 years having obtained Free Zone status in April 04, 2000. OMI Inc as an Occupant within the Montego Bay Special Economic Zone provisions inbound and outbound customer services to clients mainly from the United States. To date, the company’s total development project cost stands at approximately US $15M and is projected to increase to approximately US $18M. OMI Inc has over 3000 employees and is expected to grow on a year by year basis with a planned expansion projected scheduled over the next 5 years.

Nearshore Inbound Call Experts Limited

Nearshore Inbound Call Experts Limited, (“NICE”), is a Business Process Outsourcing company which specializes in customer engagement and back office solutions to third party clients. NICE, which is now located in Cazoumar Special Economic Zone, initially started their BPO operation in Jamaica since 2014. Over the few years, NICE has grown from their initial employment figures of 16 employees, to now having close to 300 persons to date. Extending from their overseas based locations, with now having a location within Cazoumar, leads to NICE adding to their competitive advantage to the other leading BPO players within the local and international market. Situated in the Montego Bay area, the accessibility to qualified and highly trained employees is at the disposal of NICE.

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