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Horizon Telesource (Jamaica) Limited

Horizon Telesource (Jamaica) Limited is a Business Process Outsourcing company that was established in November 2015. The company is owned by Canadian Stephen Plummer. The company’s genesis arose out of call centre labour shortages in Toronto thus making it necessary to move operations overseas and Jamaica was deemed a suitable and ideal choice for relocation.  Horizon Telesource is now the exclusive provider of offshore call centre and utility transaction processing services for its client operations in Canada and the United States with Jamaica being the first offshore location providing these services. Horizon is in the Cazoumar Special Economic Free Zone, where it’s business operation centre occupies 5,000 square feet with capacity for 90 call centre seats, 6 senior analysts, IT support and administrative staff. The business operations are heavily technology-dependent and are thus supported by a robust IT infrastructure which includes state of the art customer relationship management technology as well as complex recording technologies.

Global Gateway Solutions (Contax 360)

Contax360 BPO Solutions Inc. (C360) formerly Global Gateway Solutions, is an owner managed Business Process Outsourcing operation, located in the Montego Bay Special Economic Zone. The company is committed to ensuring that their clients/partners receive the highest quality Customer Service Solutions, in a globally competitive marketplace. C360 boasts extensive experience in handling Collections, Debt customer and Membership retention services. The company represents major brands including Oxford Management, Compu Credit and Flow, the Caribbean’s largest telecom provider.

Fusion BPO Services Limited

Fusion BPO Services offers a wide range of Business Process Outsourcing (BPO) services supported by a robust infrastructure and a well-defined global delivery model. Being a global-class BPO services company, Fusion offers fully integrated contact center solutions from which to choose.

Elephant Group Jamaica Limited (Centerfield)

Elephant Group Jamaica Limited (Centerfield) is a technology-driven marketing and customer acquisition company which provides Business Process Outsourcing services in respect of telecommunications brands for residential and business entities. The company provides support for internet, TV plans, telephone service (landline and wireless) and home security systems.

Collective Solutions Limited

Collective Solution Limited implements custom outsourced call center services programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty and express their unique brand.  CS inbound services include customer service, order processing and order taking, help desk, email and chat.

CNX Services Jamaica Limited

CNX was incorporated on June 16th, 2017 and provides Business Process Outsourcing (BPO) services encompassing all channels & verticals of outsourcing. CNX capabilities includes Customer Lifecycle Management, Analytics and Actionable Insights, CX/UX Consulting, Strategy & Design and Technology & Systems Integration (CRM Software and Integration, Mobile App Development, RPA and Cognitive Automation).  CNX is a subsidiary of Concentrix Corporation US and represents more than 450 world brands.

Cimpress Jamaica Limited (Vista Print)

Cimpress Jamaica Limited began operations in 2003 as a customer service center for parent company, Vistaprint, one of the world’s leading online design and print solution for small businesses worldwide. Having initially started operations with just over 20 employees, the operations grew to 720 agents and 175 management/support personnel in 2012. Cimpress now offers a variety of services that along with customer service, they offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what is needed.

Chalmers Commercial Limited

Chalmers Commercial Limited is a joint venture development between Musson’s Group Limited and Mayberry Investments.  The development will entail a mixed-use of space that is set to transform the largest freehold land in Kingston into a purpose-built development. The first phase of this transformation involves the building out of space for Business Process Outsourcing operations on 4.04 acres of lands. The ecosystem of proposed commercial activities will combine work and shopping amenities unseen beyond the traditional business district for expanded redevelopment and skills opportunities.

Caribbean Resources Limited / (CRL SEZ)

Caribbean Resources Limited (CRL) is a privately held real estate holding company that specializes in rental of investment properties. This Special Economic Zone development is home to the headquarters for Itelbpo Smart Solutions, the region’s largest home-grown business processing outsourcer. The CRL SEZ development has two (2) phases, whereby phase one was completed in March 2019 with buildings of  70,000 square feet and phase two is scheduled to be completed  mid-2020 with buildings of  32,000 square feet. Across both phases, some 1,780 jobs are to be created.

Avantmark Technologies Limited

Avantmark Technologies is an established boutique Information Technology company, dedicated to providing technical and consulting services and delivering timely, practical and high-value IT solutions to its clients. Avantmark strongly believes that technology is the main driver for business growth in the highly competitive market. While it leads to innovations and growth, it also assists in reducing the costs of conventional services and operations. Avantmark Technologies strives to strategically align its information technology initiatives with the customers’ business objectives.

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