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Ibex leverages Jamaica to accelerate tech-driven job growth

Business process outsourcing firm Ibex has invested US$50 million in Jamaica since opening its first site in 2016, the customer engagement company revealed at the recent opening of its new campus in Portmore, St Catherine.

Ibex’s new Portmore facility, a standalone development near Braeton, will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people, the company stated in a press release.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with blue-chip and new economy customers have helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the centre of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences,” Vergara added.

With the opening of the Portmore campus, Ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.

Ibex said it will leverage its Wave X technology suite to ramp up agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying Ibex training simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels.

Headquartered in Washington, Ibex has in total nine office locations across eight countries.

In Jamaica, its other locations are Lots 8 &9 Portmore Pines Plaza, Greater Portmore; Courtleigh Corporate Centre 6-8 5, St Lucia Ave in New Kingston and 14 Ocean Boulevard in downtown Kingston. It also operates in Ocho Rios, St Ann.

Source: https://jamaica.loopnews.com/content/ibex-leverages-jamaica-accelerate-tech-driven-job-growth

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