Some 40 participants from the business process outsourcing (BPO) sector got an insight into the fundamentals of effective workplace mentoring last Saturday when they participated in the first in a series of one-day seminars put on by the Caribbean Maritime Institute’s (CMI) School of Advanced Skills at the Montego Bay Free Zone (MBFZ).
The sessions, which enjoyed the supported by the Port Management Association of the Caribbean, comes at a time when the demand for strengthening the available talent pool has increased.
“As an association, we are committed to improving the competencies of employees in areas required by the BPO industry to increase their employability and ability to advance within the organisation,” said Dr Guna Muppuri, president of the Business Process Industry Association of Jamaica (BPIAJ). “In the past, we have engaged and are currently working with several training institutions to create the pool of qualified manpower to support the growth of the BPO/contact centre industry.”
“Hence, this initiative with the Caribbean Maritime Institute is timely and critical to our efforts in enhancing and building on the basic skills of persons already employed in the industry,” added Muppuri.